Security Guard

Key Responsibilities:

• Access control and secure the premises, including entrances, exits, and high-value merchandise areas.
• Greet customers with a professional and welcoming demeanour.
• Prevent theft, vandalism, and other potential risks by maintaining a strong security presence and staying alert to suspicious behaviour.
• Collaborate with store management and staff to ensure a smooth and safe shopping experience for all clients.
• Conduct regular security checks, including CCTV monitoring and perimeter patrols.
• Respond promptly to incidents or emergencies, following established procedures.
• Maintain detailed reports of security incidents and daily activity logs.
• Assist in loss prevention strategies and support the store in inventory control processes.

Qualifications & Skills:

• Valid SIA license.
• Previous experience in a security role, preferably in retail or luxury environments.
• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Knowledge of security procedures, loss prevention techniques, and incident management.
• Physically fit and capable of standing for extended periods.
• Professional appearance and behaviour in line Alma standards.

Why Join Us?

• Work in a prestigious retail environment where your professionalism is highly valued.
• Competitive salary and opportunities for career growth in the security industry.
• Comprehensive training and support from an experienced operations security team.
• Opportunity for more ad hoc work and overtime.

We encourage you to apply if you are a dedicated and professional Security Guard who takes pride in creating a safe and upscale shopping experience!

How to Apply:

Please send your CV and cover letter to ops@alma-risk.com with the subject line ‘Security Guard Application – Your Name’.

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Job description

Role: Operations Manager, Alma Risks

Reports to: Alma Risks Senior Management Team

Location: London with travel requirements

Employment type: Full Time

Remuneration: £50,000-£60,000 plus bonus and benefits.

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ROLE SUMMARY:

Ensure the effective and efficient delivery of security services in the UK and abroad. The Operations Manager will oversee the day-to-day delivery of operations, staffing, and serves as the main interface between clients, consultants, and internal stakeholders.

MAIN ACTIVITIES

• Day-to-Day Operations: Manage daily security operations, including domestic and international assignments, ensuring consistent service delivery.
• Consultant Sourcing & Management: Identify, assess, and onboard consultants for specialised security tasks. Maintain an up-to-date database of security consultants.
• Pre-Deployment Preparation: Conduct pre-deployment briefings for consultants and ensure teams are well-prepared for assignments.
• Team Welfare & Reliability: Act as a point of contact for deployed consultants, ensuring their welfare, reliability, and commitment throughout their deployment.
• Operational Planning: Develop and maintain operational plans, assignment instructions, and health and safety briefings. Ensure teams are equipped with the necessary resources and training.
• Emergency Procedures: Maintain and update emergency procedures for deployed teams, including medical and evacuation plans.
• Client Engagement: Communicate with clients on operational security matters, provide detailed briefings, and ensure understanding of risk assessments, security plans, and client expectations.
• Operational Reporting: Manage the creation and distribution of regular and ad-hoc reports for clients.
• Logistical Support: Respond to deployed teams' requests for logistical and operational support, ensuring timely and effective assistance.
• Invoicing & Supplier Management: Prepare client invoices, review and approve consultant and supplier invoices, and negotiate with suppliers as necessary.
• Training & Compliance: Support internal and client training, ensuring all team members are up-to-date on compliance and operational standards.
• Business Development: Actively engage in client relationship management and contribute to business growth.

COMPETENCIES

Client Engagement:

• Handle complex client issues and maintain client relationships.
• Ensure high levels of client satisfaction, soliciting feedback and addressing concerns promptly.
• Promote additional services to clients and manage capacity to meet increased demand.

Operational Responsibility:

• Maintain budget oversight for operational activities and ensure expenditures align with company policies.
• Responsible for the procurement of equipment, supplies, and resources for security operations.
• Propose and implement operational improvements in line with company strategy.

Decision-Making & Autonomy:

• Work within established policies and frameworks, but make informed decisions regarding operational challenges.
• Manage diverse and complex tasks, ensuring sound judgment in resolving issues.

Knowledge & Skills:

• Expertise in security operations, risk management, and consultancy practices.
• Strong proficiency in managing financial budgets, client contracts, and operational documentation.
• Bachelor’s degree or relevant experience with experience in the security or risk management industry.
• Understanding of ISO 9001, ISO27001 helpful
• Must be competent using IT

Management:

• Lead and manage the performance of the operations team, ensuring clear objectives and high productivity.
• Select and manage consultants to deliver high-quality results on time and within budget.

Planning

• Plan and oversee complex operations, balancing strategic and tactical needs.
• Ensure team activities are aligned with long-term operational goals and client needs.

Analysis & Risk Management:

• Analyse operational challenges and implement risk management strategies in line with ISO 31000.
• Intellectual curiosity: continuously update knowledge of international security best practices and trends.

Results-Oriented:

• Set and exceed operational goals, contributing to the overall success of Alma.
• Demonstrate proactive leadership in improving efficiency, quality, and client satisfaction.

ADDITIONAL DETAILS

• Willingness to travel, including to hostile environments, as required.
• On-call responsibilities for emergency operational support.